SajanBajgain
IT professional with 2+ years of hands-on experience in technical support, incident management, and cybersecurity operations. Holds 5 industry certifications across IT support, networking, and cybersecurity. Delivered a production-grade cross-platform application as Technical Lead. ACS Associate Member · ISC2 Candidate · Microsoft Learn Student Ambassador.
Who I Am
About Me
IT professional specialising in cybersecurity, IT support (L1/L2), and systems administration, based in Sydney, Australia. Currently completing a Master of IT and Systems at Victorian Institute of Technology, with a GPA of 3.85/5.0.
Delivered a production-grade, cross-platform booking application as Project Manager and Technical Lead for a 5-developer team — architecting real-time scheduling, iOS/Android deployment, and Agile sprint delivery across a 24-week engagement.
Brings 2+ years of operational IT support experience including incident management, POS system administration, and SLA-driven troubleshooting, alongside independent penetration testing and home-lab cybersecurity research.
Capabilities
Key Skills
IT Support
Cybersecurity
Mobile Dev
Programming
Networking
Databases & Tools
Leadership
Platforms
Work History
Experience
- Managed incident logging and customer de-escalation in a high-pressure environment, ensuring adherence to service-level agreements (SLAs).
- Acted as the primary on-site contact for retail technology, providing troubleshooting and support for POS systems and digital kiosks.
- Optimized order processing workflows by identifying bottlenecks, enhancing throughput and resource utilization.
- Acted as the primary point of contact for complex issue resolution, managing high-volume requests under strict time constraints.
- Utilized active listening and technical triage techniques to isolate root causes and resolve issues efficiently, maintaining a high satisfaction rate.
- Architected and deployed a secure infrastructure for a real-world non-profit application, implementing industry-standard Data Encryption (AES-256) and secure API communication.
- Designed and managed Role-Based Access Control (RBAC) to enforce strict Identity and Access Management (IAM) policies.
- Served as Product Owner/Scrum Master, managing system requirements, risk assessments, and secure SDLC lifecycles for a team of 5.
- Conducted comprehensive vulnerability assessments and code reviews to mitigate potential OWASP Top 10 vulnerabilities before deployment.
- Actively developing hands-on technical skills through a dedicated home lab, executing controlled penetration tests with OffSec methodologies.
- Performing network analysis via Wireshark and hardening virtualized systems against common exploits.
- Designed and delivered hands-on technology workshops to student cohorts covering cloud fundamentals, productivity tools, and cybersecurity awareness.
- Provided peer mentoring to fellow students on Microsoft Azure and Microsoft 365 ecosystem tools, driving adoption and digital literacy across campus.
- Represented Microsoft's educational mission within VIT, fostering a community of technical learning and professional development.
Academic Background
Education
Industry Recognised
Certifications & Memberships
Featured Work
Capstone Project
Secure Mobile App — Little Heroes Swim Academy
Led full-cycle development of a cross-platform mobile app for a non-profit in Alexandria, NSW. Strong emphasis on data security, privacy, and intuitive UX.
Let's Build Something Secure
IT professional with demonstrated experience in technical support, cybersecurity operations, and technical project delivery. Available for IT Support (L1/L2), Cybersecurity Analyst, and Systems Administration roles in Sydney.
Let's Connect
Get In Touch
Have a role, project, or want to talk tech? Reach out anytime.